We are committed to protecting the privacy of our customers and using information responsibly. Please read below for detailed information about our privacy policy, return policy, damages & cancellations.

How we use information:

Our site does not store personal information we collect in order to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used only to bill you for products and services and not stored. 

How we collect information:

This site uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

Your agreement:

By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. By using our web site or purchasing a product from us, you agree to our return and cancellation policy. We may from time to time update our policies. We will post any changes to our policy on this page so that you are always aware of what information we collect and how we use it.

Methods of payment:

We accept Visa, Mastercard, American Express and Discover

We also accept cashier's checks and money orders.

All orders by cashier's check or money order will be sent upon receipt of payment

Items that are out of stock:
If a item is not in stock when you order it you will be notified of via email or telephone as to when it will become available. If you cannot wait until the item is back in stock and cannot find an item on the site to replace it you will receive a full refund on your order.

Return Policy
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order and proudly stand behind everything we sell. Nevertheless, rest assured that you can return anything except personalized or edible items for any reason. We want you to be 100% satisfied with your experience with us. If you need to return merchandise for any reason (for example, the affair gets cancelled), we will take back the merchandise up to 2 weeks after the date that we ship it.  Unfortunately there is a 15% restocking fee for all returns.  The merchandise must be in the original condition and packaging, so that we can put it back in stock and re-sell it. We will credit you for the value of the merchandise only- round trip shipping must be at your expense. Sorry, but we cannot offer this service if the item has been discontinued, or on any personalized items. 

Please call us at 1-866-993-2867 for a Return Authorization and Ship to Address BEFORE you return it. This policy applies only to complete orders. We do not accept returns on individual pieces or partial orders.  

 
Damages:
Although we try to pack each item carefully for shipping, some occasional damage is inevitable. We will issue credit or send you replacements, but please allow enough time to receive the replacements via UPS ground service. We cannot be responsible for any air charges necessary to get you the replacements in time for your affair.  
All damage or shortage claims MUST be made within 5 days of receiving the merchandise. 
NO CLAIMS WILL BE ACCEPTED AFTER 5 DAYS. 

Cancellations:
You may cancel your order at anytime, as long as it has not been shipped.  Any canceled orders will be subject to 5% cancellation charge due to transaction fees we incur after your credit card is processed.  Please pay attention to minimum order quantities and out of stock items, as this will result in a 5% charge if your order  

Our commitment to customer service:
Do You Need A Favor is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an e-mail or contacting our customer care department at (866)993-2867.